Managed dispatch operations · HVAC & plumbing
Your calls answered.Your jobs booked.Your board running.
We run dispatch and call handling for home service companies with 5 to 30 techs. One flat monthly fee. No hiring, no turnover, nights and weekends covered.
The service
What we run for you
Every call answered
A dedicated operator during your business hours. An AI agent for nights, weekends and overflow.
Jobs booked, board moving
Inside the software you already use: ServiceTitan, Housecall Pro or Jobber.
Customers kept in the loop
Arrival times and reschedules go out before the customer has to call you.
Follow-up that gets done
Finished jobs, open estimates and maintenance visits all get a call back.
Your AI agent, managed
We set up your voice agent, watch what it books and fix what it gets wrong.
Numbers every Monday
Calls answered, jobs booked, booking rate and missed calls, in one short report.
Service standards
What we hold ourselves to
Price
One flat fee, month to month
$2,400 per month
The local figure is before payroll taxes and benefits, and it still leaves nights, weekends and sick days uncovered. No recruiting fees and no contract beyond the current month.
Getting started
Live in 10 working days
A 15-minute call. Your call volume, your software, how the phones are covered today.
We learn your shop. Pricebook, service zones and emergency rules, in the first week.
You meet the people on your account. A short video call. You approve the setup before anyone touches your board.
We go live. For the first 14 days every call is reviewed daily.
About Backline
One focus: your dispatch desk
Backline does one thing: dispatch and call handling for HVAC and plumbing companies. We are a small firm by design, so every account has a named operator and a direct line to the founder.
The company is led by Bojan, an engineering lead with 12 years in payment systems for financial services, where a missed message costs money. Our operators work from Serbia on your business hours and speak fluent English. More about us
Founding partner program
A small first group, run by the founder
We are onboarding a small number of founding HVAC and plumbing partners. Founding partners work directly with the founder, on founding terms, and help shape how the service runs.
Hiring a dispatcher? Compare us first.
Fifteen minutes on the phone is enough to see whether this fits your shop. Send a line with your company name and a good time to talk.