How it works
A dispatch operation you don't have to manage.
From the first ring to the Monday report. One team is responsible for the whole chain, and you keep your software, your number and your rules.
The path of a call
Seven steps, one owner
A customer calls
On your existing number. Nothing changes for the customer.
An operator or the AI agent answers
Your operator during business hours. The AI agent at night, on weekends and when lines are busy.
The job gets booked
Problem, address, equipment and urgency go straight into your software.
The right technician is dispatched
Matched by skill, location and what the rest of the day looks like.
The customer gets updates
Arrival times and reschedules, before they have to call and ask.
Exceptions go to a person
An upset customer, a job running long, a booking the AI got wrong. A human picks it up.
You get the numbers every Monday
Calls answered, jobs booked, booking rate and missed calls.
Your tools
Works inside your existing stack
- ServiceTitan
- Housecall Pro
- Jobber
We work inside your account, on your phone number, with your pricebook and your rules. Your customer data stays in your system. If your software includes an AI voice agent, we set it up and monitor it.
Division of work
AI handles repetition. People handle judgement.
What the AI takes
- After-hours and overflow calls
- Routine bookings and confirmations
- Reschedule requests
- Reminders and simple follow-ups
What people keep
- The dispatch board and same-day changes
- Upset customers and judgement calls
- Checking what the AI booked
- Calls about estimates and maintenance plans
Getting started
What to expect
Hiring a dispatcher? Compare us first.
Fifteen minutes on the phone is enough to see whether this fits your shop.